A Journey Through Time
From humble beginnings to Vancouver's most cherished escape
The Beginning
What started as a charming 12-room guesthouse on Robson Street became something folks couldn't stop talking about. Margaret Thornhill had this vision that comfort didn't need to be stuffy or pretentious.
First Expansion
We added the west wing and brought in 24 more suites. The whole neighborhood thought we were crazy building that spa - turns out they were just jealous they didn't think of it first.
A Family Legacy
Margaret's son David took over and honestly, the guy had better ideas than any of us expected. The fine dining restaurant? That was all him. Changed the game completely.
The Modernization
Yeah, we finally got around to updating everything. New tech, redesigned interiors, all that jazz. But we kept the soul - that's what matters most to us and our regulars.
Complete Transformation
Our biggest project yet - we became the luxury boutique experience you see today. Still family-run, still authentic, just with better sheets and killer wifi.
The Vision Behind It All
Margaret Thornhill wasn't your typical hotelier, and that's exactly why this place works.
Back in '47, she inherited a run-down property on Robson and everyone told her to flip it. Instead, she decided to create something different - a place where guests felt like they were visiting a really cool aunt's house, not some impersonal chain hotel.
Margaret used to say time moved too fast for most folks, and they needed somewhere to just... pause. That's where our whole "time stands still" thing comes from. It's not just marketing fluff - it's genuinely what we're trying to do here.
The Third Generation
These days, it's Margaret's granddaughter Elena running the show. She grew up literally running through these halls - we've got photos of her at age six "helping" at the front desk.
Elena brought her hospitality degree back from Switzerland, worked at some fancy places in London and Paris, but always knew she'd come home. She's the one who pushed us into the spa game big-time and frankly, it was the right call.
What We Actually Stand For
Genuine Hospitality
No fake smiles or rehearsed scripts. Our team actually cares, and you can tell the difference.
Sustainability Matters
We're not perfect, but we're trying. Local sourcing, energy efficiency, and all that good stuff.
Community First
Vancouver's been good to us, so we give back. Simple as that.
Excellence Without Ego
We aim high but don't take ourselves too seriously. Life's too short for pretension.
Recognition We're Pretty Proud Of
Not that we're bragging or anything...
Forbes Travel Guide
4 Star RatingAAA/CAA
Four Diamond AwardGreen Key Global
Gold Level CertifiedConde Nast
Gold List 2024Spa Association
Excellence AwardHeritage Vancouver
Preservation AwardThe Folks Who Make It Happen
No hotel runs itself - meet some of our amazing team
Elena Thornhill
General Manager
Marcus Chen
Head Concierge
Sophie Beaumont
Executive Chef
Aria Patel
Spa Director
James O'Connor
Front Desk Manager
Maria Santos
Housekeeping Director
Rachel Kim
Events Coordinator
Antoine Dubois
Head Sommelier
Our Amazing Team
Making magic happen daily
Continuous Excellence
Always learning, always improving
More Than Colleagues
We're basically family hereReady to Experience the Difference?
Come see what 78 years of hospitality looks like
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