Our Story

Where luxury meets legacy in the heart of Vancouver

A Journey Through Time

From humble beginnings to Vancouver's most cherished escape

1947
The Beginning

What started as a charming 12-room guesthouse on Robson Street became something folks couldn't stop talking about. Margaret Thornhill had this vision that comfort didn't need to be stuffy or pretentious.

1963
First Expansion

We added the west wing and brought in 24 more suites. The whole neighborhood thought we were crazy building that spa - turns out they were just jealous they didn't think of it first.

1982
A Family Legacy

Margaret's son David took over and honestly, the guy had better ideas than any of us expected. The fine dining restaurant? That was all him. Changed the game completely.

2001
The Modernization

Yeah, we finally got around to updating everything. New tech, redesigned interiors, all that jazz. But we kept the soul - that's what matters most to us and our regulars.

2018
Complete Transformation

Our biggest project yet - we became the luxury boutique experience you see today. Still family-run, still authentic, just with better sheets and killer wifi.

Founder Margaret Thornhill

The Vision Behind It All

Margaret Thornhill wasn't your typical hotelier, and that's exactly why this place works.

Back in '47, she inherited a run-down property on Robson and everyone told her to flip it. Instead, she decided to create something different - a place where guests felt like they were visiting a really cool aunt's house, not some impersonal chain hotel.

Margaret used to say time moved too fast for most folks, and they needed somewhere to just... pause. That's where our whole "time stands still" thing comes from. It's not just marketing fluff - it's genuinely what we're trying to do here.

Historic hotel interior
Restored elegance

The Third Generation

These days, it's Margaret's granddaughter Elena running the show. She grew up literally running through these halls - we've got photos of her at age six "helping" at the front desk.

Elena brought her hospitality degree back from Switzerland, worked at some fancy places in London and Paris, but always knew she'd come home. She's the one who pushed us into the spa game big-time and frankly, it was the right call.

What We Actually Stand For

Genuine Hospitality

No fake smiles or rehearsed scripts. Our team actually cares, and you can tell the difference.

Sustainability Matters

We're not perfect, but we're trying. Local sourcing, energy efficiency, and all that good stuff.

Community First

Vancouver's been good to us, so we give back. Simple as that.

Excellence Without Ego

We aim high but don't take ourselves too seriously. Life's too short for pretension.

Recognition We're Pretty Proud Of

Not that we're bragging or anything...

Forbes Travel Guide

4 Star Rating

AAA/CAA

Four Diamond Award

Green Key Global

Gold Level Certified

Conde Nast

Gold List 2024

Spa Association

Excellence Award

Heritage Vancouver

Preservation Award

The Folks Who Make It Happen

No hotel runs itself - meet some of our amazing team

Team member
Elena Thornhill
General Manager
Team member
Marcus Chen
Head Concierge
Team member
Sophie Beaumont
Executive Chef
Team member
Aria Patel
Spa Director
Team member
James O'Connor
Front Desk Manager
Team member
Maria Santos
Housekeeping Director
Team member
Rachel Kim
Events Coordinator
Team member
Antoine Dubois
Head Sommelier
Team group
Our Amazing Team
Making magic happen daily
Team training
Continuous Excellence
Always learning, always improving
Team celebration
More Than Colleagues
We're basically family here

Ready to Experience the Difference?

Come see what 78 years of hospitality looks like

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